Two years ago, I was hired by Metropolitan Fire Protection to handle Customer Service and to develop a service-oriented inspection program. Right from the start, it was obvious just how important customer service is to the company. We put the customers in front of everything. Taking care of them is our top priority, and it is not an exaggeration to say that everyone who works here is committed to that goal. We’ll bend over backwards to see that they are satisfied with the job and our service. That attitude makes my job challenging, but also
very rewarding.
A big part of my job as inspection Coordinator is managing the company’s unique Inspection Tracking Program. The central idea behind the service is simple: Metropolitan not only performs the sprinkler system inspections, but also preserves a record of each system inspected. This enables us to alert the customer when their next inspection is due. By doing so it eliminates any worry from the customer and removes added responsibility from the building managers’ task list. As a result, both the customer and the manager do not have to be concerned about missing an important inspection or being fined for non-compliance. |
